Arhaus Review 2025 | Sustainable, Luxury Furniture & Decor

Introduction to Arhaus

What is Arhaus? | Arhaus Review

Arhaus is a premium furniture brand that has carved a niche for itself in the high-end home furnishings market. Founded in 1986 by Jack Reed and his son John Reed in Cleveland, Ohio, Arhaus has grown into a household name for discerning shoppers looking for quality craftsmanship and sustainable design. If you read any Arhaus review, you’ll often find praise for the brand’s dedication to sustainability and artisanal quality.

The brand’s core philosophy is deeply rooted in sustainability and artisan craftsmanship. Arhaus proudly states that approximately 50% of its products use recycled materials, such as reclaimed wood and repurposed metals. Their partnerships with global artisans—from Italy to Indonesia—bring a rich cultural heritage and authenticity to each piece. The company’s tagline, “Furniture that tells a story,” reflects its commitment to timeless, eco-conscious design and heirloom-quality products.

With over 80 retail locations across the United States and a strong online presence via Arhaus.com, the company has become synonymous with luxurious yet sustainable home décor and furnishings. Arhaus also emphasizes ethical sourcing and maintains a policy of never using wood harvested from endangered rainforests.

Why is Arhaus Popular Among Premium Furniture Shoppers? An Honest Arhaus Review

Arhaus resonates strongly with affluent consumers and design-savvy homeowners who value craftsmanship, exclusivity, and sustainability. The brand’s target market includes professionals, homeowners aged 30-65, and interior designers seeking one-of-a-kind, high-end pieces that stand out in both form and function.

What sets Arhaus apart from competitors like Restoration Hardware, Pottery Barn, or Crate & Barrel is its deep commitment to artisanal production and eco-friendly practices. While many premium brands lean heavily on mass production, Arhaus works closely with artisans to create limited-run and custom-made items.

Key factors that contribute to its appeal include:

• Handcrafted furniture using time-honored techniques.
• A curated selection of globally inspired pieces from countries such as India, Vietnam, and Italy.
• A design philosophy focused on creating “forever pieces” rather than trendy, disposable items.
• An in-house interior design service that provides customers with expert guidance to personalize their spaces.

Additionally, Arhaus frequently runs promotions, such as their seasonal 40% off dining furniture events, which make their premium offerings more accessible to a wider audience while retaining their luxury brand perception.

Arhaus Product Categories Overview

Founded in 1986 in Cleveland, Ohio, Arhaus has established itself as a premium brand offering high-end, artisan-crafted furniture and décor. Known for blending sustainability with luxury, Arhaus sources reclaimed and responsibly harvested wood and partners with artisans globally, including workshops in Italy, Indonesia, and the U.S. Their collections are marked by a distinctive fusion of old-world craftsmanship and modern design sensibilities.

Living Room Furniture

Arhaus’ living room collections lean heavily into artisanal craftsmanship and eco-conscious materials. The standout offerings include:

• Sofas & Sectionals: From the iconic Coburn Sofa Collection, featuring deep-seated comfort with kiln-dried hardwood frames, to the Beckett Modular Sectional, designed for flexible living spaces. Upholstery options include top-grain leathers sourced from Italian tanneries and eco-friendly performance fabrics like Crypton®.
• Coffee Tables: Notable is the Portsmouth Coffee Table, handcrafted from reclaimed pine, offering a rustic, farmhouse aesthetic. The Emory Collection blends marble and metal for a sleek, modern touch.

🟢 Pros:

• Durable, kiln-dried hardwood frames and high-end materials.
• Wide range of customizable upholstery options.
• Sustainably sourced and hand-crafted pieces.

🔴 Cons:

• Premium pricing (e.g., sofas often start above $3,000).
• Longer lead times, especially on custom orders.

Dining Room Furniture

Arhaus’ dining collections cater to both grand dining rooms and intimate spaces.

• Dining Tables: The Harrington Rectangular Table stands out, crafted in Italy with a solid oak top and trestle base. For smaller spaces, the Reese Round Dining Table offers a transitional design with a whitewash finish.
• Chairs & Sideboards: Dining chairs like the Kensington Leather Chair showcase nailhead trim and Italian leather. Sideboards such as the Palermo Buffet feature hand-carved details and ample storage.

🟢 Pros:

• Solid hardwood construction ensures longevity.
• Unique finishes like hand-applied stains and distressed techniques.
• Dining sets designed for heirloom quality.

🔴 Cons:

• Some collections are available only seasonally.
• Delivery fees and white-glove service can add significantly to the final cost.

Bedroom Collections

Arhaus’ bedroom offerings are tailored for those seeking a blend of comfort and timeless design.

• Beds: The Athens Panel Bed, crafted from solid maple, is a customer favorite for its Grecian design influences and artisan-applied finishes.
• Nightstands & Dressers: The Mason Nightstand in weathered oak and the Henley Dresser with brass hardware bring a sophisticated yet rustic charm.

🟢 Pros:

• Wide variety of styles, from modern minimalist to classic farmhouse.
• Handcrafted using sustainable wood and low-VOC finishes.
• Many pieces include dovetail joinery for enhanced durability.

🔴 Cons:

• Heavy furniture can make moving or rearranging difficult.
• High price point compared to mid-range competitors like Pottery Barn or Crate & Barrel.

Office and Outdoor Collections

Beyond indoor spaces, Arhaus offers luxurious options for both workspaces and outdoor living.

• Desks: The Portico Desk with its reclaimed wood top and iron base brings industrial chic to home offices, while the Rosedale Writing Desk leans toward mid-century modern.
• Patio Sets & Outdoor Decor: The Hamptons Outdoor Collection features weather-resistant wicker and quick-dry cushions. Their outdoor dining sets, like the Palermo Teak Table, are crafted from FSC-certified teak, ideal for enduring various climates.

🟢 Pros:

• Outdoor furniture uses performance fabrics like Sunbrella®.
• Office collections include built-in cable management features.
• Sustainable materials across both indoor and outdoor lines.

🔴 Cons:

• Limited selection of ergonomic office chairs.
• Outdoor pieces may have higher maintenance needs due to natural wood materials.

Decor & Accessories

Arhaus curates an extensive range of décor to complement its furniture collections.

• Rugs: Hand-knotted pieces from artisans in India, such as the Handira Moroccan Rug, blend traditional patterns with modern palettes.
• Lighting: The Cameron Chandelier features hand-blown glass and forged iron, while table lamps in the Serena Collection use ceramic bases with natural linen shades.
• Wall Art: Arhaus sources artwork globally, including exclusive collections from Italian and Dutch artists.

🟢 Pros:

• Artisanal pieces not widely available from competitors.
• Rugs and lighting collections are rich in global influences.
• Many décor items are exclusive to Arhaus.

🔴 Cons:

• Some smaller décor items are priced higher than industry averages.
• Limited availability for some artisan-made items due to supply chain constraints.

Quality and Craftsmanship

Materials Used by Arhaus

Arhaus is renowned for prioritizing sustainability and high-quality materials. They source responsibly harvested hardwoods certified by the Forest Stewardship Council (FSC), such as oak and walnut, which are featured prominently in their dining tables and cabinetry. Additionally, Arhaus integrates recycled copper and reclaimed wood—many pieces, like their reclaimed wood dining tables, originate from salvaged barns and ships, giving each piece unique character.

The leather used in Arhaus furniture is full-grain, vegetable-tanned leather sourced from Italy and Argentina, regions known for their heritage in premium leather production. Arhaus also emphasizes performance fabrics such as Crypton and Belgian linen, which are designed for longevity and stain-resistance, making them ideal for high-traffic areas.

Customization Options:
Arhaus offers a broad range of customization choices across their collections. For instance, their Landon Sofa comes with over 50 upholstery options, including eco-friendly performance fabrics and aniline-dyed leathers. Additionally, wood finishes and hardware can be tailored, enabling customers to design pieces that align with their home aesthetics. Arhaus also provides complimentary in-house design consultations to help clients personalize their selections.

Craftsmanship Standards

Handcrafted vs. Mass-Produced Comparison

Unlike mass-market furniture brands such as Wayfair or Ashley Furniture, Arhaus champions old-world craftsmanship. Many of their artisans are based in North Carolina, a region with deep roots in American furniture-making. Each piece is bench-made, meaning individual artisans focus on one piece at a time, ensuring attention to detail. For example, Arhaus’ Kensington collection showcases hand-tufted upholstery with meticulous stitching and kiln-dried hardwood frames—details rarely found in mass-produced alternatives.

Mass-produced competitors often rely on MDF (medium-density fiberboard) and veneers, but Arhaus prioritizes solid hardwoods and traditional joinery, such as mortise-and-tenon and dovetail joints, contributing to heirloom-level quality.

Durability and Longevity

Arhaus furniture is designed with longevity in mind. Their kiln-dried hardwood frames resist warping and cracking, even in fluctuating humidity. Sofas like the Dune Collection feature reinforced corner blocks and eight-way hand-tied springs—a gold standard in premium upholstery construction that enhances comfort and extends lifespan.

Additionally, Arhaus offers a Limited Warranty covering manufacturing defects, while also promoting sustainable living by creating pieces meant to last for decades rather than seasons.

Pros and Cons

Pros	Cons
Sustainably sourced, premium materials like FSC-certified woods and full-grain leather	Higher price point compared to mass-produced furniture
Strong focus on handcrafted, artisan-made pieces	Limited number of physical showrooms compared to nationwide chains
Customization options for finishes, fabrics, and hardware	Lead times can be longer due to bespoke production
Complimentary design services and commitment to sustainability	Some users mention that customer service can be inconsistent depending on location
Durable construction with features like kiln-dried frames and hand-tied springs	Delivery fees and white-glove service can add to the total cost

Arhaus Pricing Breakdown

Is Arhaus Worth the Price?

Arhaus follows a mid-to-high-end pricing strategy, aligning itself with premium home furnishing brands like Restoration Hardware (RH), Pottery Barn, and West Elm. Arhaus focuses on artisan craftsmanship, sourcing globally from Italy, India, and Indonesia, and emphasizing sustainability with many collections featuring reclaimed wood and eco-friendly materials. This commitment to quality and ethical production is part of what inflates its price point, but also justifies it for many customers seeking heirloom-quality pieces.

Value for Money Compared to Competitors:
When compared to Restoration Hardware, Arhaus pricing is often more accessible, though still premium. For instance, while a Restoration Hardware Cloud Sofa might start at $5,000+, Arhaus sofas typically start around $2,500, making them more affordable while still maintaining luxury appeal. Compared to Pottery Barn or West Elm, Arhaus tends to offer more artisanal and unique designs but at a higher average price.

Arhaus is ideal for consumers who prioritize design uniqueness, sustainability, and durability over sheer affordability. However, for budget-conscious buyers, alternatives like Crate & Barrel or West Elm may offer similar aesthetics at a lower price point.

Example Pricing by Product Category

Product Category	Arhaus Pricing Range
Sofas	$2,500 – $10,000+
Dining Tables	$1,800 – $7,000+
Beds	$2,000 – $8,000+
Decor	$200 – $2,000+

For example, the “Coburn Six-Piece Modular Sectional” retails for approximately $10,999, while smaller sofas like the “Emory Two-Piece Chaise Sectional” start closer to $3,799.

In the dining table category, the “Madera Oak Dining Table” ranges from $4,899 to $6,299 depending on finish and size. Beds such as the “Vera Leather Bed” can cost upwards of $5,000, reflecting Arhaus’ use of high-end materials like Italian leather.

Even decor items, such as handcrafted mirrors from Italy or Moroccan-inspired chandeliers, can reach $1,500+, emphasizing the brand’s dedication to unique, artisan-focused home accents.

Financing Options

Arhaus offers several flexible payment solutions to make premium furniture more attainable:

Arhaus Credit Card (Archarge):

Issued via Comenity Bank, the Arhaus credit card provides special financing for up to 12-24 months on qualifying purchases, often with 0% APR promotional periods during major sales events.

In-Store Promotions and Events:

Seasonal promotions such as the “40% off Dining Sale” (as seen on their official site) are frequent, helping buyers save significantly on large-ticket items like dining sets and sectionals.

No-Interest Plans:

Depending on purchase size and creditworthiness, Arhaus sometimes offers 36-month, no-interest financing during special promotional windows, allowing customers to spread payments over time.

Pros and Cons of Arhaus Pricing

Pros:

• High-Quality Craftsmanship: Use of sustainable materials and artisan techniques from countries like Italy and India.
• Unique, Original Designs: Distinctive, globally-inspired collections that are not mass-produced.
• Sustainable & Ethical Sourcing: Heavy focus on reclaimed woods, eco-friendly fabrics, and responsible production.
• Flexible Financing: Arhaus credit card with competitive financing terms.

Cons:

• Premium Pricing: Generally more expensive than mainstream brands like West Elm or Crate & Barrel.
• Limited Entry-Level Options: Fewer budget-friendly pieces compared to competitors.
• Shipping Fees: Delivery and “white glove” service fees can add several hundred dollars to larger orders.
• Longer Lead Times: Custom or made-to-order furniture can take 8-12 weeks or more for delivery.

Store Experience

Showroom Ambiance and Design

Arhaus showrooms are located across 70+ locations in the U.S., from Chicago’s bustling Lincoln Park to the sunny vibes of Miami’s Design District. Each showroom is a blend of rustic luxury and contemporary design, with handcrafted displays featuring sustainably sourced materials like reclaimed wood and artisan-made decor.

Walking into an Arhaus store feels like stepping into a curated European villa, with warm lighting, plush seating arrangements, and stunning visual merchandising. The brand places a heavy focus on sustainability, often showcasing pieces made from recycled copper and reclaimed oak. The overall ambiance fosters a welcoming and inspiring environment, ideal for customers looking to visualize furniture in real-life settings.

Customer Service Insights

Arhaus has garnered praise for its in-store customer service. Many reviews highlight the personalized attention customers receive, thanks to their in-house design consultants. These experts help with everything from fabric swatches to custom furniture configurations, a feature that elevates the shopping experience.

However, some customers have noted that service quality can vary depending on the location. For instance, flagship stores like those in Los Angeles or New York often offer a more refined and attentive service compared to smaller suburban locations.

Online Shopping Experience

Website Usability and Delivery Options

The Arhaus website (arhaus.com) is visually stunning and easy to navigate, mirroring the elegance of its showrooms. From intuitive category filters to high-resolution imagery and virtual room planning tools, the website makes the online shopping process smooth and informative.

Delivery options include:

• White Glove Delivery Service: This premium service includes in-home assembly and placement, a popular choice for their large sectionals and dining sets.
• Standard Delivery: Available for smaller items like lamps and decor.

Arhaus offers nationwide delivery, but it’s worth noting that lead times can vary significantly depending on whether the item is custom or in-stock. For custom-made furniture, expect delivery windows of 8 to 12 weeks.

Online Reviews and Ratings

Arhaus holds a mixed but leaning-positive online reputation. On Trustpilot, the brand has an average rating of around 3.5 stars, with positive mentions focusing on the craftsmanship and unique designs. Meanwhile, some customers on Better Business Bureau (BBB) and Reddit threads have expressed frustration with delayed deliveries and post-purchase support.

Notable positive reviews often highlight:

• Durable and artisan-crafted furniture
• Eco-friendly materials and ethical sourcing
• A wide range of customization options

Critical reviews usually cite:

• Slow delivery times for custom orders
• Occasional lapses in communication post-purchase

Shipping & Return Policies

Delivery Times and Fees

Arhaus’ shipping fees depend on the order amount and delivery method. For example:

• Orders below $1,500 typically incur fees ranging from $199 to $299 for white glove delivery.
• Orders above $5,000 can see fees up to $499 for premium delivery services.

Custom furniture generally takes 8-12 weeks for delivery, while in-stock items can ship within 2-4 weeks. During seasonal promotions (e.g., the current 40% off dining sale), delivery schedules may be impacted due to higher order volumes.

Return and Exchange Process

Arhaus has a 14-day return window for eligible items. However, custom and special-order products are typically non-returnable unless they arrive damaged or defective. Returns must be coordinated through Arhaus customer care, and return shipping fees are the customer’s responsibility.

In case of damages, Arhaus offers a Worry-Free Protection Plan covering accidental stains, structural issues, and defects for up to 5 years, depending on the product.

Pros and Cons

Pros:

• Eco-conscious brand: Uses reclaimed and responsibly sourced materials.
• High-end, artisan craftsmanship: Unique, luxury designs not typically found in mass-market stores.
• White glove delivery service: Professional in-home assembly for a seamless setup.
• Design consultation: Free in-store and virtual design services to personalize your space.
• Extensive customization: Fabrics, finishes, and configurations can be tailored to your needs.

Cons:

• Higher price point: Compared to brands like Crate & Barrel or West Elm, Arhaus is on the premium end.
• Inconsistent service: Some stores deliver exceptional service, while others fall short.
• Longer delivery lead times: Especially for custom or backordered pieces.
• Strict return policy: Limited return window and exclusions on custom orders.

Pros and Cons of Shopping at Arhaus

Pros

Unique designs not found in mass retailers

Arhaus stands out for its distinctive, artisan-crafted furniture pieces that you won’t typically find at mainstream stores like IKEA or Ashley HomeStore. Their collections—such as the Coburn Motion Collection and Kipton Sectional—are celebrated for blending rustic charm with modern sophistication. Each showroom is curated with globally inspired designs, from reclaimed wood dining tables sourced from Italy to copper-topped coffee tables handmade in Mexico.

Commitment to sustainability

Sustainability is at the heart of Arhaus’ brand ethos. The company sources reclaimed woods, recycled metals, and eco-friendly fabrics, contributing to the reduction of deforestation and waste. In fact, Arhaus has publicly committed to never using wood from endangered rainforests, and many pieces, like their Finley dining collection, use 100% FSC-certified wood. Their corporate headquarters in Hudson, Ohio, is also powered by renewable energy sources.

High-quality, durable pieces

Many customers highlight the solid craftsmanship behind Arhaus products. For example, items like the Jagger Dining Chairs and Jacob Dining Table are known for their sturdy construction using kiln-dried hardwood frames and hand-finished details. When properly maintained, Arhaus pieces can last for decades, offering heirloom quality that justifies the premium price tag.

Excellent showroom experiences

Arhaus showrooms across cities like Bethesda, Maryland, Tampa, Florida, and Timonium, Maryland provide an immersive shopping experience. Customers often mention the visually stunning displays and well-trained in-store design consultants who assist with space planning, fabric selections, and custom orders. The showrooms exude an upscale atmosphere, reflecting Arhaus’ focus on luxury and personalized service.

Cons

Premium pricing may not suit all budgets

Arhaus’ pricing structure places it firmly in the luxury furniture segment. For example, the Coburn Motion Sofa can exceed $10,000, while individual dining chairs may range from $499 to $799. This makes Arhaus less accessible to shoppers on tighter budgets who might opt for alternatives like West Elm or Crate & Barrel.

Longer delivery times due to custom craftsmanship

Custom orders often experience protracted delivery schedules. According to multiple verified reviews on Trustpilot, standard delivery windows for custom-made pieces can extend to 8-12 weeks, with some customers reporting delays of up to 6-8 months (e.g., Bethesda store customers waiting nearly a year for a bed). These longer lead times can be a dealbreaker for shoppers needing furniture on a faster timeline.

Limited styles if you prefer ultra-modern or minimalist looks

Arhaus’ aesthetic leans heavily towards rustic, boho, and classic European-inspired designs. If you’re seeking sleek, ultra-modern, or minimalist furniture, you might find Arhaus’ collections somewhat limiting. Brands like Rove Concepts or Design Within Reach may better suit customers seeking a contemporary or mid-century modern vibe.

Bonus Insight: Customer Service Divide

While some customers rave about the attentiveness of in-store staff, especially in flagship locations like Tampa’s International Plaza, others highlight serious issues with post-purchase support. Complaints about unresponsive customer service teams, particularly regarding damaged goods and delayed deliveries, are common on platforms like Trustpilot (1.6-star average rating) and the Better Business Bureau (BBB).

Comparison to Competitors

Arhaus vs. Restoration Hardware (RH)

Design Philosophy and Pricing Differences

Arhaus and Restoration Hardware (RH) are both premium furniture brands, but their design philosophies differ noticeably. Arhaus emphasizes artisanal craftsmanship with a global influence—think reclaimed woods from Italy and hand-forged iron accents, while RH leans heavily into a modern-industrial and minimalist luxury aesthetic, often inspired by Belgian and French architecture.

Pricing-wise, Arhaus is marginally more accessible, with sofas like the “Amelia Swivel Chair” starting at $1,999, compared to RH’s popular Cloud Modular Sofa which often starts north of $5,000. RH also offers a paid membership program (RH Members Program) where members receive 25% off full-priced items, creating a unique pricing model that Arhaus does not replicate.

Materials and Craftsmanship

Both brands champion quality, but Arhaus heavily markets its sustainable approach—such as using FSC-certified wood and recycled copper—while RH focuses on weighty materials like premium Belgian linen, solid hardwood frames, and down-fill cushions.

Arhaus’ handcrafted approach, with much of its manufacturing rooted in North Carolina and Italy, contrasts RH’s globally sourced production but with strict quality controls. For example, Arhaus’ “Coburn Collection” is known for its hand-planed reclaimed oak, whereas RH’s “Lancaster Leather Collection” boasts Italian-tanned hides and kiln-dried hardwood framing.

Arhaus vs Pottery Barn

Target Market and Affordability

Pottery Barn, owned by Williams-Sonoma Inc., caters to a more mainstream demographic with its accessible price points and broad appeal. While Arhaus positions itself as a boutique luxury brand targeting upper-middle-class to affluent homeowners, Pottery Barn focuses on middle-income households looking for reliable yet stylish furnishings.

For example, Pottery Barn’s best-selling “Pearce Roll Arm Sofa” starts at around $1,599, whereas a comparable Arhaus sofa will often start closer to $2,500+. Pottery Barn is also known for frequent promotions and seasonal discounts, which are more aggressive than Arhaus’ limited-time offers.

Style Comparison

While Arhaus focuses on Old World elegance mixed with rustic-modern elements, Pottery Barn leans toward timeless Americana and casual comfort. Arhaus’ collections, such as the “Baldwin” and “Lucca,” showcase artisan influences with intricate woodwork and globally sourced textures. Pottery Barn stays true to clean lines and cozy, family-friendly aesthetics—perfect for traditional and farmhouse-style homes.

Arhaus also leads in terms of sustainability, with initiatives like using recycled glass and eco-friendly finishes, while Pottery Barn has begun emphasizing its “Sustainably Sourced” collections in recent years, but not to the same extent.

Arhaus vs. West Elm

Modern vs. Traditional Aesthetics

West Elm, another Williams-Sonoma brand, is celebrated for its mid-century modern and contemporary designs with a youthful and urban edge. Its collections often feature sleek silhouettes, tapered legs, and bold geometric patterns.

Arhaus, on the other hand, caters to buyers seeking a more sophisticated and timeless look—favoring reclaimed woods, artisan-made metals, and globally inspired textures. For instance, Arhaus’ “Portsmouth Dining Table” features weathered finishes and artisanal distressing, while West Elm’s “Anton Solid Wood Table” offers a simpler, streamlined mid-century vibe starting at around $1,299.

Arhaus also tends to favor darker, richer palettes, whereas West Elm incorporates lighter woods, pastel fabrics, and brass accents, making it popular among urban apartment dwellers and younger buyers.

Customer Service Reviews

West Elm receives mixed reviews on customer service, with Trustpilot ratings averaging around 2.5 to 3 stars in 2025, citing issues with delivery delays and post-purchase support. Arhaus fairs slightly better, typically holding 3.5 to 4 stars, thanks to its white glove delivery and in-store design consultation services.

However, Arhaus’ higher price points can set higher customer expectations, and some reviews (e.g., on BBB) mention frustration with long lead times, especially for custom orders. West Elm, with its larger supply chain, often offers faster shipping windows, particularly on ready-to-ship products.

Customer Testimonials & Reviews

Positive Experiences

Despite mixed ratings overall, some customers share positive experiences with Arhaus, particularly when it comes to product design and in-store service.

• Jason Reed (Tampa, FL) shared on Trustpilot, “My experience was very pleasant. The product specialist that helped me select and place my order at the International Mall in Tampa was wonderful. Communication leading up to delivery was proactive, and my Kipton sectional arrived smoothly. I love it!”
• Yiyan Cantarero (Austin, TX) noted, “The Arhaus delivery team was polite and helpful. They wore shoe covers, delivered four bar stools with care, and even advised on leg protectors to avoid floor damage. Great attention to detail.”
• Robert Hager (York, PA) appreciated the store experience: “The Timonium, MD store had helpful salespeople, and the delivery of our highboy dresser and nightstands was flawless, even though the pieces were extremely heavy (675 lbs combined).”

Some customers also praised Arhaus’ unique product line and focus on sustainability, often referencing the brand’s high-quality reclaimed wood and artisan-made designs as deciding factors.

Common Complaints

While Arhaus receives praise for product quality, delivery and customer service frequently dominate the negative feedback. As of March 2025, Arhaus holds a 1.6-star rating on Trustpilot with over 79% of reviews being 1-star.

Delivery Issues

• P.A. (Bethesda, MD) recounted a year-long ordeal: “We ordered a king-size bed in May 2024, but only 2 out of 3 boxes arrived in August. The third piece took another 5 months to arrive. Arhaus blamed the warehouse, then manufacturing errors. The Bethesda store manager was helpful, but Arhaus’ logistics and communication were a nightmare.”
• T. Friendly (New York, NY) mentioned, “My items arrived weeks late without updates. I had to message them on social media just to get a response, and when the products finally came, they were of poor quality.”
• Nathan Kraft (San Diego, CA) added, “I returned two lamps via UPS over a month ago. Despite calls and emails, I still haven’t received my refund.”

Pricing Concerns

• Andy Meehan (Chicago, IL) criticized pricing strategies: “The Jagger Dining Chairs were priced at $699 during my purchase but later dropped to $479. The quality didn’t justify even the discounted price, and the secondary resale market valued them at around $150.”
• Theresa Liguzinski (Cleveland, OH) expressed frustration with product construction: “I paid $10,000 for a sofa where the seat cushions can’t even be flipped. A Pottery Barn sofa for a third of the price lasted me 13+ years.”
• Sundeep (Los Angeles, CA) added, “We spent over $10,000 on a Coburn motion couch. The in-store model was comfortable, but the delivered couch felt completely different. Arhaus refused any resolution and blamed wear on the showroom model.”

Key Takeaways from Customer Feedback

• Delivery inefficiencies: Many customers reported delivery delays ranging from weeks to months, with inconsistent communication.
• Inflexible policies: Issues such as restocking fees, return refusals, and price adjustment denials were frequently mentioned.
• Customer service gaps: While some store managers were praised, corporate-level service was often described as unresponsive or dismissive.
• Product quality and pricing disconnect: Several reviews highlight that while designs are stylish, some pieces don’t meet expectations for their premium price tags.

Sustainable Furniture Trends in 2025

Why eco-friendly sourcing matters

In 2025, sustainability is no longer a niche concern—it’s a mainstream priority. As consumers become more eco-conscious, they are demanding transparency and accountability from brands. The Environmental Protection Agency (EPA) reports that over 12 million tons of furniture waste end up in landfills annually, driving the urgency for eco-friendly practices.

Eco-friendly sourcing helps reduce deforestation, lowers carbon footprints, and supports ethical labor practices. Using renewable materials like FSC-certified wood and recycled metals contributes to biodiversity protection and lowers industrial waste.

How Arhaus aligns with sustainability trends

Arhaus, founded in 1986 in Cleveland, Ohio, stands out for its commitment to sustainable sourcing. The brand is well-known for crafting furniture using sustainably harvested woods, repurposed metals, and eco-friendly leathers.

In fact, Arhaus partners with artisans globally—from reclaimed woodworkers in Mexico to metal artisans in India—ensuring that each product embodies both craftsmanship and environmental responsibility. According to their 2024 Corporate Social Responsibility (CSR) report, nearly 50% of their collections incorporate recycled or reclaimed materials.

Arhaus has also pledged to never use wood harvested from endangered rainforests, and they work closely with suppliers certified by the Forest Stewardship Council (FSC), further positioning themselves as a leader in sustainable luxury furniture.

How to Choose High-End Furniture: Expert Buying Guide

What to look for in premium furniture brands

When investing in high-end furniture, you’re not just buying a product—you’re buying longevity, design, and value. Here’s what seasoned interior designers like Kelly Wearstler and Martyn Lawrence Bullard recommend:

• Material Quality: Opt for solid hardwood frames (such as oak, walnut, or mahogany) over particleboard. Look for full-grain leather and high-density foam cushions.
• Craftsmanship: Handcrafted joinery techniques like mortise-and-tenon or dovetail joints signal superior construction.
• Sustainable Certifications: FSC, GREENGUARD Gold, and OEKO-TEX Standard 100 certifications ensure safety and sustainability.
• Brand Reputation: Established brands like Arhaus, Restoration Hardware (RH), and Ethan Allen are known for their attention to detail and ethical practices.
• Design Versatility: Premium brands often offer customizable options, from fabric selections to wood finishes.

Checklist for furniture buyers

Checklist Item	Why It Matters
Verify material origin & certifications	Ensures quality and eco-friendliness
Inspect joinery & frame construction	Guarantees durability
Inquire about warranties & return policies	Protects your investment
Look for artisan-made or limited-edition pieces	Adds uniqueness and value
Compare customization options	Personalizes to your aesthetic
Read verified customer reviews (e.g., Trustpilot, BBB)	Offers real-world performance insights

FAQ Section

Is Arhaus furniture made in the USA?

Arhaus is known for blending global craftsmanship with American artisanal quality. While not all of Arhaus’ furniture is made in the USA, a significant portion is. Many of their upholstered collections, including sofas and sectionals, are handcrafted in North Carolina, a state renowned for its furniture-making heritage. Additionally, Arhaus partners with artisans from over 50 countries—such as Italy, India, and Mexico—bringing in globally inspired materials and techniques. For example, their reclaimed wood dining tables often source wood from Central and South America, while Italian artisans contribute to their leather and marble selections. This mix allows Arhaus to offer pieces that are both globally distinctive and locally crafted.

Does Arhaus offer free shipping?

Arhaus does not typically offer free standard shipping like some mass-market retailers. Instead, they provide a “White Glove Delivery Service,” which is a premium service designed to ensure safe and professional handling of high-end furniture. Delivery fees are calculated based on the total order value and the distance from the nearest distribution center to your home. For example, as of 2025, deliveries within 100 miles of a showroom may range from $199 to $299 depending on the size of the items and location. Arhaus occasionally runs limited-time promotions, like their “40% Off Dining Event,” but free shipping isn’t a standard perk. However, customers can access complimentary design services and in-store pickup at select locations.

What is Arhaus’ return policy?

Arhaus offers a return window of 14 days from the date of delivery for most furniture items. To initiate a return, the product must be in “like-new condition” with original packaging when possible. Customized and special-order items—such as those using COM (Customer’s Own Material) or made-to-order finishes—are non-returnable. A 10% restocking fee may apply for returned furniture, and return shipping costs are generally the customer’s responsibility. For smaller items like home décor, customers can return in-store within the same 14-day window or via mail. Arhaus also offers a “Worry-Free Protection Plan,” providing up to 5 years of additional coverage against accidental damage, stains, and structural defects.

How long does Arhaus furniture last?

Arhaus is positioned as a premium, sustainable brand, and their furniture is built with longevity in mind. Many of their wood products use kiln-dried, sustainably sourced hardwoods, such as oak and mahogany, which can last 15 to 25 years or more with proper care. Upholstered items often feature reinforced hardwood frames and eight-way hand-tied springs, a hallmark of high-end construction. For example, their sofas from the “Landen” collection are designed with double-doweled joints and can withstand decades of use. Arhaus’ focus on craftsmanship and responsible sourcing also extends to their finishes and fabrics, many of which are performance-grade, stain-resistant, and eco-friendly.

Can you negotiate prices at Arhaus stores?

While Arhaus does not openly promote price negotiation, there are some opportunities to save depending on the timing and circumstances. Customers have reported success in negotiating discounts on floor models and clearance items, especially during major sales events such as the “Arhaus Warehouse Sale” or during seasonal promotions like their “Annual Upholstery Event.” Additionally, signing up for their email newsletter can unlock early access to special promotions or limited-time discounts. Unlike some boutique stores, Arhaus operates on a more structured pricing model, but savvy shoppers may still find room for negotiation with store managers, especially for bundled purchases or large orders.

Conclusion & Recommendations

Arhaus’ Positioning as a Luxury, Sustainable Furniture Brand

Arhaus has solidified its reputation as a luxury furniture brand with a distinct emphasis on sustainability and craftsmanship. Founded in 1986 and headquartered in Boston Heights, Ohio, Arhaus blends artisanal craftsmanship with eco-conscious practices. The brand’s pledge to never source wood from rainforests, made nearly four decades ago, remains central to its identity today. In fact, Arhaus has made impactful contributions to global conservation efforts, such as a $10 million donation to The Nature Conservancy, safeguarding 54,000 acres of rainforest in Borneo—an area comparable to the size of Cleveland, Ohio.

The brand’s product lines, such as The Rooted Collection and The Teak Collection, showcase responsibly harvested materials, handcrafted by skilled artisans in regions like North Carolina and Mexico. Arhaus also collaborates with American Forests to plant up to one million trees across the U.S., reinforcing its position as a climate-conscious leader in the home furnishings space.

By focusing on heirloom-quality pieces, such as recycled metal collections hand-forged from solid copper and aluminum, Arhaus offers products that are both eco-friendly and designed to last generations. This dedication to sustainability, coupled with their high-end pricing and artisanal focus, positions Arhaus as a go-to brand for customers seeking timeless, ethical, and luxury furniture.

Who is the Ideal Arhaus Customer?

Arhaus appeals to affluent, eco-conscious consumers who value exclusivity, quality, and responsible sourcing. These are typically homeowners who are willing to invest in premium furnishings that double as statement pieces and environmentally friendly choices. The brand resonates strongly with:

• Luxury homebuyers looking to furnish properties in upscale markets such as New York, San Francisco, or Chicago.
• Environmentally minded consumers who prioritize brands aligned with sustainability and conservation efforts.
• Interior designers and architects sourcing high-end, artisan-crafted furniture for bespoke residential and hospitality projects.
• Second-home owners in regions like Aspen, Martha’s Vineyard, or Napa Valley who seek to furnish their spaces with distinctive, eco-luxury décor.

When Arhaus is the Right Choice vs. When to Consider Alternatives

When Arhaus is the right choice:

• If you prioritize environmental sustainability and want your purchases to reflect eco-responsible values. For example, buyers who admire Arhaus’ rainforest conservation work or its partnership with American Forests.
• When seeking heirloom-quality furniture that is handcrafted and built to last for decades. Their upholstery, made in North Carolina, is a testament to American craftsmanship.
• For those wanting statement pieces crafted from rare or responsibly sourced materials, like reclaimed wood or recycled metals.

When to consider alternatives:

• If you’re working with a tight budget, Arhaus might not be ideal as many of their collections carry a premium price tag (e.g., dining tables starting from $3,000+).
• For shoppers who prioritize fast delivery or mass-market options, brands like Crate & Barrel or West Elm might be more suitable. Arhaus pieces are often made-to-order, with longer lead times due to their artisanal production process.
• If your primary concern is modern minimalism without the rustic, global, or traditional influences often found in Arhaus’ collections, then brands like Room & Board or Design Within Reach could be a better aesthetic fit.

Final Thoughts

In this detailed Arhaus review, it’s clear that the brand is more than just a luxury furniture retailer—it’s a company with a mission. From sustainable sourcing and significant conservation initiatives to timeless craftsmanship, Arhaus brings meaningful impact to the luxury furniture market. However, customers should balance these benefits with considerations like budget and lead time before making their final decision.